20% off all orders over $10.00 until October 6th 2019!

FAQs


Here are some of our Frequently Asked Questions!

Do you make the garments or on-sell from someone else?

All clothing is made here in northern Melbourne, Victoria! We have a little studio room we work out of, and each item is made to order to make sure it's right for our customers. This is why we can so easily offer customisation options!

If you make them to order, will they take forever to get to me?

All items listed on our website can usually be made and sent within three weeks of placing your order, however, during peak times this can be longer. For specialised custom orders, we have a wait list, but you'll be told when you can expect your order to be worked on when you enquire about that, so there is a clear time frame. If you have a special event you need your garments for, please order with plenty of time for it to be delivered to you!

How can I be sure I'm ordering the right size?

Rather than using sizes like small/medium/large for our clothing, we prefer to use the actual dimensions of the garment so you have an accurate idea of what you're buying. The best way to work out if it's going to fit you is to grab a measuring tape and check your measurements!

For garments that have zips, buttons or ties to fasten them closed, you should be able to order an item the either matches your measurements or is the next largest size. This means if your torso measurement is 115cm, but you have a choice between 110cm or 120cm, choose the 120cm.

For garments that do NOT have zips, buttons or other fasteners, like our Viking Age tunics, add a minimum 10cm to your largest torso measurement. This means if your torso measurement is 115cm, you'll be looking for a garment with a torso measurement of at least 125cm. This is to make sure your garment can fit over your shoulders/hips/etc!

Do you offer group/bulk order discounts?

Yes, but you will need to get in touch with us BEFORE placing your order, so we can give you a unique discount code.

Postage or Pick-up?

If you are within the Melbourne Metro area, we do offer the option for you to pick up directly from us at our studio, or at an agreed upon Swordcraft or Exodus time & location. If you are outside of this area, or want it posted to you anyway, please ensure you select a postage option other than the pick-up option when you check out. 

If you select the Pick-up option accidentally, but actually wanted it posted, get in contact with us and we'll help you sort it out.

 Are your products historical or fantasy?

Both! We make some things that are loosely based on historical items and fit in well with LARPers, but we ALSO make things with strong historical evidence. Have a look at an item's description; If there's information about what evidence it's based on, you can then assess whether it's right for your historical persona. If you want to know more info about a particular items historical value, you can email us!

Who are LARPers?

LARP stands for Live Action Role Play, and LARPers are the people who participate in LARP. There are many groups around the world who create fantasy worlds for their players and run events that are super fun! If you're from Victoria, look up Exodus, Swordcraft, After The Fall or Living Sagas for fantastic LARP events.

What about those of us who love historical accuracy?

Maybe you can look at re-enactment then! There is a thriving re-enactment scene in Australia. From Vikings in groups like the New Varangian Guard (NVG), to the high Middle Ages with groups like Juvenis of Accendo Sarcalogos (JOAS), or even Multi-period groups who explore many different parts of history, like The Fyrd, there is sure to be a group that suits you!

 What if I want you to make something for me in fabrics I already have and can provide for you?

That's totally doable! As with all custom work, just send us a message telling us all about what you'd like, and we'll work with you to make it happen! 

What about items not listed on your website? Can you make other stuff?

You bet! Just because you don't see it as a permanent listing, doesn't mean we can't make it. However, custom orders can take longer than usual if they require hand dyeing, special details like hand embroidery, or if we have to order in special materials. We do our best to keep you informed about what's involved before and during work on your order. Basically, if you can imagine it, we will help you make it reality!

What about special items for big events?

 We can do many wonderful things with enough notice. Once you've got an idea of what you want, it's best to get to get in touch as soon as possible, to make sure we can deliver it before your event. If you realise you need something close to an event, we may still be able to achieve it, but it may take some drastic measures to do so!

Hand dyeing? What do you use to dye your materials?

Well, that very much depends on what you want. Most customers who ask for a special dye job are happy for us to use commercial dyes (which are the cheaper option). These dyes last longer and stand up to machine washing a lot better, but aren't as nice for the environment.

However, we also offer the option for historical/natural dyes. The exact dye stuff we use will vary depending on what colour we're trying to achieve, and these dyes don't tend to be as bold (with a few exceptions). The process is also a bit more expensive as it requires more dye stuff, preparation and attention. It does produce some beautiful results, if you are looking for accuracy, or a more immersive look!

Please keep in mind that hand dyed material may not have a perfectly even colouring, it's really difficult to perfectly colour match to an existing colour, and while we do our very best, we cannot guarantee that the end result will match the idea you have in mind. 

If I like an item on this website, but I want/need it altered, can you do it?

There is a small amount of tailoring we will do at no extra cost. Beyond that, we are still happy to alter the item, but we will have to turn it into a custom item and work out exactly what the alteration will cost.

I can't find what I'm looking for anywhere, can you help me?

We'll certainly do our best! Researching new pieces is always one of our favourite parts of the process,  so we'll help figure out what's needed for your special project.

Can I try stuff on before I buy?

If you're local to Melbourne, you are very welcome to organise a time with us to come try some things on! We also can be found at many events throughout the year and some Wednesday and Friday Swordcraft sessions. Just get in touch and we'll figure a time out!

I can't get enough of your work! How can I get more Ylva The Red in my day?

Check out our Youtube channel, our Facebook or our Instagram to see more of what we do, to learn from our tutorials, or to just hang out!

If I have other questions, how can I ask you them?
You can message us through the 'Contact Us' form on this website, you can send us a message on our Facebook page, or you can email us directly using this email:

ylvathered@gmail.com